Privacy Policy

Arrival Story ("we", "us") operates arrivalstory.com, a private family birth-announcement service. Parents create a page for their baby's arrival, and invited family members follow along. This policy explains what information we collect, how we use it, and the choices you have.

Account information. Your name and the email address or mobile phone number you sign in with.

Content you share. Photos, audio, posts, comments, reactions, contraction timings, and other content you or your family add to a birth page. This content is visible only to the people the page's parents invite, at the visibility levels they choose.

Purchase information. If you buy storage or a keepsake gift, payments are processed by Stripe — we never see or store your card number. For physical keepsakes we collect a shipping address to fulfill the order.

Usage data. Our web server keeps short-lived technical logs (including IP address and browser type) for security and reliability. Separately, we count page views ourselves — see Analytics and cookies below.

We use your information only to run Arrival Story:

• signing you in with one-time codes and magic links;
• delivering invitations that a parent or co-parent personally sends;
• sending the small number of service messages described in our Terms (such as a first-day memory update and a yearly memory message);
• fulfilling keepsake orders and storage purchases;
• keeping the service secure and working.

We do not run ads, and we do not sell your personal information. Ever.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding the messaging providers we use to deliver messages to you.

You can stop all text messages at any time by replying STOP, and get help by replying HELP. Message and data rates may apply; message frequency varies.

We share information only with the service providers that make Arrival Story work, and only what each needs to do its job: Twilio (SMS delivery), Resend (email delivery), Stripe (payments), Amazon Web Services (hosting and media storage), and our print-fulfillment partner (name and shipping address for keepsake orders). We may also disclose information if required by law.

• Reply STOP to any text message to opt out of SMS.
• You can export your family's page content as a download.
• You can delete your account at any time from your account page — this permanently erases your sign-in details and any birth pages only you manage. Need a hand, or want something more specific removed? Email nicholas.aaron.brady@gmail.com and we'll take care of it.

Birth pages are kept for as long as the page's storage plan is active. Lapsed pages are moved to archived storage rather than deleted, so families can reactivate them later. Sign-in codes expire within minutes and are not reused.

Arrival Story pages are about babies, but accounts are for adults. You must be 18 or older to create an account, and we do not knowingly collect personal information from children under 13. Photos and details about a child are added by that child's own family, who control who can see them.

All traffic is encrypted in transit (HTTPS), media is stored in access-controlled cloud storage, and sign-in uses short-lived one-time codes rather than passwords. No system is perfectly secure, but we design for your family's privacy first.

If we change this policy, we'll update the date at the top and, for material changes, note it on the site. Questions? Email nicholas.aaron.brady@gmail.com.